A little help,
from the grown-ups.

A parent prepares a profile, reviews the privacy information and starts the call. Santa uses generated conversation technology to listen and respond live. Stay nearby and explain the experience in a way appropriate to your child.

Add a first name and age, then optional interests, something to celebrate, a gentle goal or an upcoming occasion. Share only what is useful for the conversation; avoid school names, addresses or sensitive information.

Yes. The parent dashboard lets you edit the child’s reusable details and the notes for a prepared call before it starts. Buying a call does not immediately start it.

The iPhone app is coming soon. Public child use depends on provider data-retention approval and the required privacy safeguards. We are not taking purchases or waitlist sign-ups on this website.

A connection failure before the provider session becomes ready is designed to release the reserved credit. A call interrupted after connecting may already have used a credit. Contact us so we can check what happened; automatic replacement is not promised. Your statutory rights remain unaffected.

Yes. Credits can be used for any child added to the same installation, and every call can have different personalisation. Purchased credits do not expire.

The current design links credits to the installation rather than an account. Cross-device recovery is not guaranteed. Contact us before removing the app, resetting your phone or changing devices if you have unused credits. See the device and credit terms.

Apple processes in-app payments. Request a refund through Apple’s purchase support. You can also email us about a service problem. Mandatory consumer rights continue to apply.

Use the parent area to edit or remove individual profiles. Settings provides child-data deletion and parental-consent controls. Child-data deletion is intended to preserve valid purchased credits, not erase transaction records required to provide them. Email us if you need help or cannot access the app.

Calls that need your child’s information are blocked until valid consent is provided again. You can separately request deletion. See the Privacy Policy for the records that may need to remain and your rights.

Kroonverse does not save call recordings or transcripts. The live audio is processed to run the conversation. OpenAI’s required production retention coverage is still a launch requirement, not something we claim is already enabled. Read the provider explanation.